Data Protection, Confidentiality, and Privacy Policy

You're currently viewing our website privacy policy, which is separate from our Mobile Application Privacy Policy.

Last Updated 25 May 2018

Some services on this website require us to collect some personal information from you. When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. As part of this effort and in order to comply with General Data Protection Regulation and similar laws, this document is meant to inform you on how we store and use any information we collect, and how you can update or delete your information. Rivetz, in fact, couldn't care less who you are. Our technology is purposely built to focus only on devices. Our marketing staff can only do their job by talking to people. For this purpose, we use the same tools as many others on the internet. If we're successful, we may be able to change that. Thank you for your support!

User Anonymity and Personal Information

Log files are maintained and analyzed of all requests for files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognized by our web servers.

Aggregated analysis of these log files is used to monitor website usage. These analyses may be made available to Rivetz Corp. staff and partners to allow them to measure, for example, overall popularity of the site and typical user paths through the site. We also use these analyses to optimize our websites and services; for example, this allows us to better track the impact and priority of bugs or issues, as well as determine the most appropriate areas on our site to focus staff resources.

Except as stated already, Rivetz will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring may be done by the provider of network services, local jurisdictions and governments, and is beyond the responsibility or control of Rivetz.

Rivetz will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorized access to systems is being attempted. In the case of all users, Rivetz reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorized access to computer systems or resources operating as part of Rivetz web services.

As a condition of use of this site, all users must give permission for Rivetz to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorized access or otherwise exploit or manipulate Rivetz websites or services in a manner that may adversely affect the experience or security of other users.

All log file information collected by Rivetz is kept secure and no access to raw log files is given to any third party.

Use of Cookies

Rivetz websites do not presently store any information that would, on its own, allow us to identify individual users without their permission. Any cookies that may be used by Rivetz websites are used either solely on a per-session basis or to maintain user preferences. We do not share our cookies with any third parties. We do use some third-party services to monitor basic traffic levels (such as Google Analytics) and to provide support resources (such as Intercom). These third parties may store some basic cookies and information and transmit data back to their servers. All third-party services Rivetz uses have indicated to us in writing that they are compliant with GDPR and any policies therein that regulate the collection and use of user data.

Below are some cookies that you may find across Rivetz websites, with a description of their purpose and functionality. Note that an asterisk (*) simply indicates a wildcard where the characters thereafter may differ from time to time. Not all cookies listed may be present during your use of the site.

_ga,
_gat*,
_gid,
_gtm_id
Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers in the U.S., and neither Rivetz or Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
intercom-id-*
Intercom: We use Intercom to offer support resources to our users. For example, Intercom allows our users to message Rivetz staff with questions, participate in live chat, view frequently asked questions and knowledgebase articles, and more.
rivetz-*
Rivetz: We may use cookies with some portions of and services on our site to offer basic quality-of-life improvements for users, such as remembering user preferences. We do not record any data that could be used to identify an individual user.

Email Addresses & Subscriptions

Across our websites, Rivetz may occasionally provide the option to subscribe to occasional email updates, notifications, and newsletters. In order to send these updates, we need an email address and may need other information in order to dispatch updates. We do not use any information submitted by users for any other purpose. We presently utilize MailChimp to handle subscription settings, and through MailChimp we provide the option for users to unsubscribe from our emails or manage their subscription settings at any time. All email dispatches from us include a link to modify or remove oneself from our emails.